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Live Help Call:
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1) How to make payment?
Ans: You can make payment through any International or Global Indian credit cards viz Visa, Master cards, American Express and Discover And we also accept Net banking to most of the Indian bank accounts .
2) Can I pay by check/DD/Cash?
Ans: Yes, you can also pay by check, DD or cash. But your order will be executed only after the realization of your instrument. For further information, please contact our Customer Support Desk.
3) For Midnight Shipping option do I need to select delivery date as same day of occasion OR 1 day prior to the occasion?
Ans: For midnight deliveries please select delivery date as 1 day prior to the occasion. (i.e if birthday is on Dec31st Please select Dec30th as delivery date if you opt for midnight delivery)
4) Can I send perishable items to anywhere in India?
Ans: You can send sweets, cakes and flowers to most parts of India. However, it may not be possible to send them to remote places as they get damaged in transit. You can send non-perishable items to any part of India and to most of the places in the USA & UK..
5) How to know whether my order is delivered or not?
Ans: As soon as your order is delivered, you will receive a confirmation through e-mail with the details of delivery, i.e., date, name of the recipient and products delivered. You can also log on to “Order Status” in cakesnflowers.com and check the status of your order by entering Your Order number.
6) Can I cancel or modify my order?
Ans: In most cases you can. But it must be done before the shipment takes place. Since shipment of different items is done from different locations, some times it is not possible to cancel/modify the entire order in case the order includes more than one item. However, in case of perishable items like cakes, flowers, sweets etc orders once placed can't be cancelled or modified.
7) Can I ask for a gift that is not shown in the site?
Ans: Yes. We can arrange for your choice of gift if the order is placed in advance. You can ask for any gift item through our Custom gifts section.
8) When do you normally deliver the items?
Ans: Our deliveries take place normally between 10.00am and 8.00pm. On special occasions like New Year, Diwali etc., the deliveries may go beyond the time specified.
9) Can I specify a time for delivery of my gift?
Ans: Yes. Cakesnflowers.com accepts specific time deliveries at additional charges. You can specify a time period but you can't pinpoint a specific hour. We try to deliver at the nearest possible time. For more details, please contact sales@cakesnflowers.com.
10) If I order from places other than US, how will I be charged?
Ans: Though the prices mentioned in our site are in US dollars, you will be charged in your local currency equivalent to the value mentioned in US$. It will be automatically calculated as per the prevailing rates.
11) How many days in advance should I place the order?
Ans: Generally we need 1 working days prior notice to execute your orders to India. ( In case of electronics, home appliances, perfumes items and saris, we need 7 days to execute your order as those items are to be procured only after receiving your order and some times the specific model order may not be available readily in the market ).
Order delivery for USA, UK & other countries, will need a prior notice of 4 working days .
12) Can I ask for delivery in a place not mentioned in your site?
Ans: Yes. You can specify the place if you do not find it in our service area list. However, you need to place your order at least 7 working days in advance in such a case. And in case of remote areas, it may not be possible to deliver perishable items like cakes, flowers. Other items can be delivered anywhere in India. You need to contact us in advance by E-Mail.We will get back to you with details & help you customize your gift.
13) In case of refund how many days it will take?
Ans: Generally we try our level best to satisfy your needs. In situations where we have to refund, generally it takes two billing cycles to get the refund affected in your credit card statement.
14) How safe is my transaction through your site?
Ans: Transaction at cakesnflowers.com are absolutely safe. Our site uses Secured payment gateway and your credit card details are processed in encrypted form so that nobody knows the details. You can be assured of safe transaction.
15) Why should I register to place my order?
Ans: Registration is compulsory to place an order. If you are a first time user, kindly register with us. Details given by you will be maintained in your account and you need not fill all your details every time you want to place an order. This will save your time. It will also entitle you to get our newsletter which we send from time to time to keep you informed about new products, services, festivals or special schemes introduced in our site.
16) What do you do with my personal details?
Ans: We do not use your personal details provided during registration for any other commercial purpose. We need your particulars only to contact you in case of any problem in delivery or to reconfirm the orders in case of high value items. This will also help us if any person wrongly uses your credit card without your knowledge.
17) Is there any additional delivery charge?
Ans: No. We don’t charge any additional amount to deliver the products. Incase midnight delivery then we will charge you additional 6$ Extra.
18) Are the items delivered as per the display on Web Pages?
Ans: Yes in most cases. However there might be slight variation in case of Indian sweets, flower arrangements, and cakes decoration etc. In case of non-perishable items we deliver the same item as far as possible. If a particular item is not available in the market or a specific model is withdrawn by the manufacturer, an item nearest to the description of the item ordered will be delivered.
19) In case of electronics and home appliances, will the warranties and after sales service be available with you?
Ans: We deliver the warranty card if any, along with the item with the address of an authorized dealer/service point. After the delivery, our responsibility ceases but you can avail the warranty/after sales service offered by the manufacturer of respective products directly from the dealer.
20) Can the recipient send me a return message?
Ans: Yes, If the recipient ask to us send a return message to you, then we will forward the the same to you through email.
21) Can I send a card along with the gift?
Ans: All gift, are delivered with a card and it is FREE of cost. Just type in your message while placing your order and we will do the rest !
22) Can I send gifts to US?
Ans: YES. You can send gifts to many parts of the USA & UK.
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